Privacy Policy
Privacy Policy
Last updated: April 20, 2026
1.Introduction
Pacific Energy Solar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a solar estimate, or otherwise interact with our services.
2. Information We Collect
2.1 Information you provide
We collect information you provide directly, including:
- Name and contact information
- Property address
- Email address
- Phone number (including mobile numbers used for SMS)
- Information about your home, energy usage, or solar interests
2.2 Information collected automatically
When you use our website, we may automatically collect:
- IP address, browser type, and device information
- Pages visited, referring URL, and time of visit
- Cookie and similar tracking data (see Section 7)
3. How We Use Your Information
We use the information we collect to:
- Respond to your requests for solar estimates and consultations
- Schedule appointments and follow up with you
- Send marketing, promotional, and informational messages (including SMS, if you opt in)
- Improve our website and services
- Comply with legal obligations
4. SMS Messaging and Consent
By providing your mobile phone number to Pacific Energy Solar, you expressly consent to receive recurring SMS text messages from us at the number provided. Consent is not a condition of purchasing any goods or services.
4.1 Types of messages
You may receive messages related to:
- Appointment scheduling, confirmations, and reminders
- Solar estimate follow-ups
- Installation status and project milestone updates
- Customer service responses and follow-ups
- Promotional offers and program announcements (only if you opt in)
4.2 Message frequency
Message frequency varies based on your interaction with our services. You will typically receive fewer than 10 messages per month.
4.3 Message and data rates
Message and data rates may apply. Your mobile carrier's standard messaging rates will apply to all SMS messages you send and receive. Pacific Energy Solar is not responsible for any charges incurred from your mobile carrier.
4.4 Opt-out instructions
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a final confirmation message and will not send any further SMS messages unless you opt back in. You may opt back in at any time by replying START.
4.5 Help
For help or more information, reply HELP to any message, or contact us at (808) 215-5782 or info@pacificenergy.solar.
4.6 Supported carriers
SMS messaging is available through most major carriers. Carriers are not liable for delayed or undelivered messages.
4.7 No sharing of mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or messaging platform providers (e.g., Twilio), is permitted solely to deliver the messages you have requested. All other use categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share information
- Service providers: With trusted partners who assist in delivering our services (under strict confidentiality agreements)
- Legal requirements: When required by law or to protect our legal rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
Exception for mobile opt-in data: Notwithstanding the above, mobile phone numbers collected for SMS messaging and the associated opt-in consent are never shared, sold, rented, or transferred to any third party or affiliate for any purpose. This includes not sharing this information in connection with business transfers, marketing partnerships, or any other arrangement. See Section 4.7 for full details on how mobile information is handled.
6. Data Security
We implement industry-standard security measures to protect your data, including encryption of data in transit and at rest, access controls, and regular security monitoring. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, analyze site traffic, and serve relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time (see Section 9).
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications (including SMS by replying STOP)
- Withdraw consent at any time
California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to non-discrimination for exercising these rights. To exercise these rights, contact us using the information in Section 12.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Pacific Energy Solar
Email: info@pacificenergy.solar
Phone: (808) 207-4504